Thank you for shopping with Primegrillstore. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Processing & Handling Time

All orders are processed within:

  • 1–3 business days

Orders placed on weekends or holidays will begin processing on the next business day.

If we experience a high volume of orders or delays, we will notify you by email.

2. Shipping Time

After your order has been processed, the estimated delivery time is:

  • 3–5 business days

Delivery times may vary depending on your location and carrier performance.

3. Shipping Locations

We currently ship to:

  • United States (All states)

We do not ship internationally at this time.

4. Shipping Costs

Standard shipping is provided at rates shown during checkout.
Any active promotions or free shipping offers will be clearly displayed on the website.

5. Order Tracking

Once your order ships, you will receive an email with a tracking number.

You can also track your order anytime here:

🔗 https://us.primegrillstore.shop/orders-tracking/

Tracking information may take 24–48 hours to update after the carrier scans the package.

6. Incorrect Address or Delivery Issues

Please ensure your shipping address is correct at checkout.
Primegrillstore is not responsible for:

  • Failed deliveries due to incorrect addresses
  • Lost or stolen packages marked as “Delivered” by the carrier

If an order is returned to us due to an incorrect address, we can reship it once we receive updated information.

7. Delayed or Lost Shipments

If your package appears delayed or lost:

  1. Check your tracking link
  2. Contact the shipping carrier directly
  3. Contact us if the issue is not resolved

We will assist you in working with the carrier to locate your package.

8. Damaged Packages

If your order arrives damaged:

  • Take photos of the package and product
  • Contact us within 7 days of delivery

We will replace the item or issue a refund at no cost to you.

9. Contact Information

If you have any questions regarding shipping, feel free to contact us:

Primegrillstore
📧 Email: primegrillstore.shop@gmail.com
📞 Phone: +1 407-830-1038
📍 Address: 587 E State Road 434, Longwood, FL 32750, United States
🔗 Contact form: https://us.primegrillstore.shop/contact-us/