Refund and Returns Policy – Primegrillstore

Thank you for shopping at Primegrillstore. We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Return Window

You can return most items purchased from Primegrillstore within 30 days of delivery.

To be eligible for a return, your item must be in the same condition as received, with all original packaging and accessories included.

2. Free Return Shipping

Primegrillstore offers free return shipping on all eligible returns.
No return label fee or processing fee will be charged.

3. No Restocking Fees

We do not charge restocking fees for returned items.

4. Items Eligible for Return

We accept returns for most items unless specifically stated otherwise on the product page.
Final sale items: None — Primegrillstore does not classify any items as final sale.

5. Refund Process

Once your return is approved and the item is received, we will:

Inspect the item
Approve or decline the refund
Issue your refund to the original payment method

Refunds typically take 3–7 business days to appear in your account after processing.

6. How to Start a Return

To initiate a return, please contact us at:

📧 Email: primegrillstore.shop@gmail.com
📞 Phone: +1 407-830-1038
📍 Address: 587 E State Road 434, Longwood, FL 32750, United States

Or use our contact page:
🔗 https://us.primegrillstore.shop/contact-us/

Once your request is approved, we will send you a prepaid return shipping label and full instructions.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
We will replace the item or provide a full refund at no cost to you.

Please include: