At Primegrillstore, we strive to provide accurate inventory information and ensure that all products displayed on our website are available for purchase. This Inventory Policy explains how we manage stock, availability, and backorders.

1. Product Availability

We work hard to keep our online inventory accurate.
However, product availability is subject to change at any time due to:

  • High demand
  • Supplier delays
  • Inventory updates
  • System errors

If an item becomes unavailable after you place an order, we will notify you as soon as possible.

2. Out-of-Stock Items

If a product is listed as Out of Stock, it means:

  • The item is currently unavailable
  • The product cannot be added to the cart
  • You may check back later for restock updates

We do not process payments for items that are not available.

3. Backorders

Primegrillstore does not accept backorders at this time.
Only items currently in stock can be purchased.

4. Inventory Accuracy

While we aim for 100% accuracy, inventory numbers may occasionally be affected by:

  • Real-time syncing delays
  • Human error during stock updates
  • Supplier stock changes

In the rare event of an inventory mismatch, we will contact you immediately with options.

5. If an Item in Your Order Is Sold Out

If you purchase an item that becomes unavailable before we can ship it, you will receive:

  • A full refund, or
  • The option to replace the item with a similar product (if available)

We will send you an email with your options and next steps.

6. Pre-Order Items

If Primegrillstore offers pre-order items in the future:

  • Estimated availability dates will be shown on the product page
  • Payment may be collected at checkout
  • You will be notified of any delays or changes

(Currently, no pre-order items are available.)

7. Contact Us for Inventory Questions

For questions regarding product availability, restocking, or inventory details, contact us:

Primegrillstore
📧 Email: primegrillstore.shop@gmail.com
📞 Phone: +1 407-830-1038
📍 Address: 587 E State Road 434, Longwood, FL 32750, United States
🔗 Contact Form: https://us.primegrillstore.shop/contact-us/